Refund policy

 

Subscription Return Policy:

All subscriptions on the Site are final sale and, thus, non-refundable. 

Damages and issues 

Orders that arrive at you damaged are eligible for a complimentary product replacement and reshipment. Orders that get lost due to USPS are eligible for a replacement after a 5 week waiting period from the original shipping date. Only 3 replacements to one address are allowed a year. Contact us at hello@stickiiclub.com.

Exchanges

Orders that are shipped with the incorrect products are eligible for an exchange of the incorrect product to the ordered product with no cost to the customer. Please reach out to hello@stickiiclub.com.

Orders that are shipped with the correct products and to the shipping address listed on the order may be eligible for an exchange of the product. These orders must be approved by Stickii and shipped back to the company. These orders are not eligible for a refund of original, return, or reshipment fees. There is an additional reshipment fee of $2 for domestic orders and $4 for international orders.

To replace or exchange products, you must contact us at hello@stickiiclub.com. All requests for replacements and exchanges must be made within 7 days of delivery. Replacements and exchanges are processed within approximately 7 business days of our approval of your request.

 

Non-subscription Return Policy:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Unfortunately, we cannot accept returns on sale items or gift cards.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. To start a return, you can contact us at hello@stickiiclub.comYou are responsible for the cost of the return shipping. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.